+86 173 2132 8732
support@altabelt.com
Stock
Check available designs, materials, colours and quantities, then confirm belt width, length and matching components.
COOPERATION / ALTABELT
Cooperation terms
From samples to delivery,
clear terms at every step.
Review supply, lead times, shipping, payment and after-sales arrangements. Open the relevant sections, or contact us to confirm the terms for your order.
Open a section to read the details. Multiple sections can remain open.
01Discussion & confirmation
Start with photos, a model or an initial requirement
Start with photos, a model, drawings or a description. Tell us which dimensions or conditions are still uncertain; you do not need every detail before getting in touch.
First response within 10 hours, year-round
We provide a first response within 10 hours of receiving your inquiry, including weekends and holidays. Selection, technical proposals and quotations progress according to your requirements and the information available.
How do we move from an inquiry to a confirmed order?
Replacement parts, new projects and custom designs need different information. These steps explain what you provide, what we return and what we confirm together.
- 01
Describe the application and site
- YOU PROVIDE
- For replacements: photos of the top, underside, edges and sprockets, ideally with a ruler; include the model, previous order or drawings if available. For new projects: conveyed product, size, weight, speed, temperature and available space. A simple layout sketch helps.
- WE RESPOND
- We review the application, suggest products for further assessment and identify additional photos, measurements or conditions needed. For cleaning, food contact or temperature extremes, we check material requirements and documentation.
- WE CONFIRM TOGETHER
- The conveying task, operating conditions and key dimensions to verify.
- 02
Check products and matching parts
- YOU PROVIDE
- Belt width, length and pitch; existing sprocket profile and shaft bore; material, colour, quantity and trial needs. For custom tooling, provide drawings or samples and explain structural and assembly requirements.
- WE RESPOND
- We check the belt, rods, sprockets, supports and transfers together, identifying which parts can stay and which need replacement. Similar appearance or matching pitch does not ensure compatibility. Agree the scope and method of any sample or drawing verification first.
- WE CONFIRM TOGETHER
- Model, material, key dimensions, component list and drawing or sample verification method.
- 03
Confirm quotation and delivery
- YOU PROVIDE
- Quantity, destination country and city, postcode or port, and latest arrival date. Mention urgent orders, staged deliveries or your own forwarder in advance.
- WE RESPOND
- We list products and components, distinguish stock, production and custom tooling, confirm sample, tooling and urgent-order costs, and compare transport options. Payment methods and milestones are agreed for the order.
- WE CONFIRM TOGETHER
- Approved specification, quotation and order scope, payment arrangements, expected dispatch date and shipping plan.
- 04
Support in use and reorders
- YOU PROVIDE
- For installation or operation questions, provide the order number, installation photos, close-ups and an operating video. For reorders, include the original order, specification or drawing revision, and any changed conditions.
- WE RESPOND
- We remotely review sprocket engagement, installation direction, supports and transfers, and explain the remedy and costs under these after-sales terms. Reorders are checked again for specification and matching parts.
- WE CONFIRM TOGETHER
- The proposed remedy, applicable costs and future spare-part needs.
When are requirements considered confirmed?
After both parties check the requirements, specifications and applicable drawings, you approve the confirmation copy. Lead time starts from this point. See the lead-time section for supply categories, samples and urgent orders.
See lead times & urgent orders ↓02Samples & supply
Stock, production to specification and custom tooling
Confirm the sample before purchasing
Standard selection-verification samples may be supplied without a product charge; the customer pays freight. Tell us whether you need to check fit, material or operating performance so we can agree the sample specification and quantity.
Terms and costs for special materials, colours and custom-tooled samples are agreed separately. Free standard samples do not remove minimum purchase requirements for production orders; these depend on the design, specification and quantity.
Existing designs to specification
Produce or assemble an existing model to the agreed material, dimensions, colour and quantity. Discuss special requirements in advance.
Custom tooling
Develop a new structure from drawings or samples. Confirm requirements and drawings before tooling, sampling and initial production.
Staged delivery for large orders
Staged delivery can be arranged around quantity and usage plans. State the quantity and date for each batch when confirming the order; agree the batches, production schedule and transport together.
Keep belts and components on one list
Confirm the model, belt and rod materials, colour, key dimensions, quantity and components such as sprockets. Request measurement records, dispatch photos, trial-assembly videos or material documents during quotation so available records and checks can be agreed.
03Lead times & urgent orders
Calendar time; transport is additional
Lead time starts with your approval
Lead time starts when you approve the requirements, model, material, dimensions, quantity and applicable drawings. The periods below are typical dispatch lead times, not arrival times, and use calendar days or weeks.
| Supply type | Typical dispatch | Urgent arrangements |
|---|---|---|
| Stock | 3 days | Discuss separately |
| Existing-design production | 1–2 weeks | About 7 days |
| Custom tooling | 5–6 weeks | About 4 weeks |
What does the tooling lead time include?
The 5–6 weeks include mold development, sampling and initial production. If a physical sample is sent for approval, sample transport and the wait for customer approval are excluded. Bulk freight is also additional.
Urgent orders require confirmation and an extra charge
Provide the quantity, preferred dispatch date and latest arrival date. We first check feasibility, then confirm the extra charge based on quantity and how much earlier it is needed. Urgent lead times concern supply; transit time is checked separately.
Plan backwards from the arrival date
Include the destination country, city, postcode or port, plus the maintenance window or latest date for use. Confirm dispatch and arrival dates separately, and agree each batch date for staged orders.
04Shipping & delivery
Start with the deadline, then compare suitable options
We suggest shipping options based on destination, deadline, volume, weight and cost for you to select and confirm. You may use your own forwarder; advise collection and handover requirements in advance.
Sea freight
For larger shipments with sufficient time, compare sea freight and confirm timing and cost for the route and destination.
Rail freight
Check route and service availability first, then compare transit time and cost for the order.
Air freight
Usually faster and more expensive. Consider it for tighter deadlines; timing and price depend on the specific arrangement.
Choose transport and delivery arrangements separately
Port, door and DDP arrangements can be discussed. Sea, rail or air describes how goods travel; delivery terms define where and how they are handed over. Confirm destination service, customs arrangements and included costs for each order.
Using your own forwarder
Provide the forwarder's contact details, collection location and timing requirements in advance. We agree the handover and documents, then supply handover, waybill or bill-of-lading information for tracking.
05Payment arrangements
Confirm the complete order arrangements before payment
Contact us to agree payment channels, currency and arrangements for the order. Confirmed beneficiary details, payment proportions and milestones are recorded in the pro forma invoice or order; check them before paying.
Discuss sample freight, tooling and urgent-order charges together. Agree any conditions for crediting tooling costs against later bulk orders before confirming the order.
06Receipt inspection & after-sales support
Receipt discrepancies and one-year quality support are separate
Incorrect, missing or damaged goods
Check received models, quantities and condition. Report issues with photos within 7 days of receipt. Once verified, we supply or replace the affected goods and cover the related freight.
Free replacement parts for quality-related faults
For faults or damage caused by quality issues within one year of leaving the factory, replacement parts are supplied free of charge. The customer pays replacement-part freight and on-site labour.
The 7-day reporting period covers incorrect, missing or damaged goods on receipt. It is separate from the one-year support for quality-related part faults.
What should you include in a report?
- Order number, product model and affected part.
- Photos, close-ups or a short operating video.
- When the problem started, load, speed, temperature and other operating conditions.
Remote guidance and paid support
We provide remote installation guidance and troubleshooting through photos and video, with no on-site service. Paid support may be available for normal wear, incorrect installation or use outside confirmed conditions; the approach and charges are agreed first.
Reorders
Provide the original order number, model, specification or drawing revision to check materials, dimensions, colour and matching parts. Tell us about changed equipment conditions so suitability can be checked again.
07Cancellations & returns
Understand the charges and cut-off points before ordering
| Order type | Cancellation before work starts | After work starts |
|---|---|---|
| Standard production order | Before production: 10% of the total order value | Cannot be cancelled after production starts |
| Custom-tooling order | Before tooling starts: 10% of the total order value | Cannot be cancelled after tooling starts |
The 10% cancellation charge is calculated on the confirmed total order value, including tooling and other listed charges, without deducting freight or taxes.
No returns or exchanges for non-quality reasons
Returns and exchanges are not accepted for non-quality reasons. Incorrect, missing or damaged goods and quality issues follow the receipt and after-sales terms on this page.
See receipt & after-sales terms ↓